Customer Advocate Associate Rep

American Fidelity Assurance Company

Oklahoma City, Oklahoma, USA
$49,220.03-$77,532.97pyr; bonus eligible; benefits...
On-site
Multi-channel and omni-channel customer communications
Professional, knowledgeable, positive manner
Excellent written and verbal communication skills
Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty

Job Summary

  • Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty.
  • Acts in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment while maintaining excellent written and verbal communication skills.
  • Consistently follows and adheres to stated team/department metrics such as minimum call flow accuracy levels, schedule adherence and availability requirements.

Matching Summary

Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty.

Salary

$49,220.03-$77,532.97/yr; Bonus eligible; Benefits available

Skills & Requirements

Must-have

  • multi-channel and omni-channel customer communications
  • professional, knowledgeable, positive manner
  • excellent written and verbal communication skills
  • proactive approach for problem solving
  • adheres to stated team/department metrics

Nice-to-have

  • embraces change and positively implements updated process
  • positive, collaborative tone which supports the team

Key Requirements

  • Requires a high degree of analysis and judgment
  • communicating/tailoring complex factors into a simplistic message
  • provides consult support for complex Customer inquiries
  • informs leadership immediately if common issues arise
  • utilizes ability to research and analyze Customer complaints

Work Rights

Not specified

Tailored Resume

Cover Letter