Customer Service Representative (phone Team)

DEXIS

Heredia, Costa Rica
Base: competitive pyy; bonus/equity: bonuses; bene...
Respond to order inquiries
Process return labels
Advise on warranty questions
The primary function of this position is to respond to order inquiries, process return labels, and to advise on warranty questions

Job Summary

  • The primary function of this position is to respond to order inquiries, process return labels, and to advise on warranty questions.
  • We offer meaningful work through innovation, diverse opportunities, and career progression.
  • We also offer: Competitive Pay and Bonuses. Vacation, Sick leave, and Paid Holidays.

Matching Summary

The primary function of this position is to respond to order inquiries, process return labels, and to advise on warranty questions.

Salary

Base: Competitive Pay; Bonus/Equity: Bonuses; Benefits: Medical, Dental, and Vision Insurance Benefits

Skills & Requirements

Must-have

  • Respond to order inquiries
  • Process return labels
  • Advise on warranty questions
  • Manage customer and equipment data
  • Handle customer situations
  • De-escalate customer situations

Nice-to-have

  • Help others and celebrate difference
  • Friendly and professional manner
  • Community involvement opportunities
  • Employee appreciation events

Key Requirements

  • High School Diploma or equivalent
  • 1-3 years' experience in customer service
  • B2 proficiency level in English speaking
  • Proficient in MS Word and Excel
  • 40 hrs/week, holidays and overtime as needed

Work Rights

Not specified

Tailored Resume

Cover Letter