Claims Analyst

TheCignaGroup LLC

Kuala Lumpur, Malaysia
On-site
Manage portfolio of key clients
In-depth process knowledge
Expert user of tools
The Cigna Group is seeking a Claims Analyst in Kuala Lumpur, Malaysia, to enhance customer service by managing client relationships, improving processes, and acting as a subject matter expert. The ideal candidate should have a minimum of one year of experience at Cigna and exhibit strong communication and problem-solving skills

Job Summary

  • As an SME you will support the teams in your relevant process.
  • Key to the role will be building/maintaining an in depth knowledge of (part of) the process to continuously improve the processes and share that knowledge to deliver a high quality customer centric service offering.
  • Support the financial verification of the team, including approval of manual payments.

Matching Summary

Match Score: 85

The Cigna Group is seeking a Claims Analyst in Kuala Lumpur, Malaysia, to enhance customer service by managing client relationships, improving processes, and acting as a subject matter expert. The ideal candidate should have a minimum of one year of experience at Cigna and exhibit strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • Manage portfolio of key clients
  • In-depth process knowledge
  • Expert user of tools
  • Financial verification
  • Quality audits support
  • Training delivery

Nice-to-have

  • Organizational ambassador
  • Proactive improvement identification
  • Excellent service to members
  • Culture of continuous improvement
  • International mind-set
  • Growth mind set

Key Requirements

  • Minimum 1 year of Cigna experience
  • Good communication skills
  • Knowledge of Window tools (Excel, PowerPoint, Windows)
  • Action-orientated problem-solving attitude
  • Accountability for results

Work Rights

Not specified

Tailored Resume

Cover Letter