Sr Operational Process Analyst

Case Law Reporter

Senior-level it service management experience
Power bi dashboard creation and reporting
Sla contract negotiation and support
This role serves as a senior point of engagement for major clients to support SLA commitments during contract renewals and regulatory scrutiny

Job Summary

  • This role serves as a senior point of engagement for major clients to support SLA commitments during contract renewals and regulatory scrutiny.
  • The successful candidate will utilize Power BI and ServiceNow to produce accurate operational reports on system availability and service performance.
  • The position requires strong communication skills to translate technical service metrics into clear objectives for internal stakeholders and external customers.

Matching Summary

This role serves as a senior point of engagement for major clients to support SLA commitments during contract renewals and regulatory scrutiny.

Skills & Requirements

Must-have

  • Senior-level IT Service Management experience
  • Power BI dashboard creation and reporting
  • SLA contract negotiation and support
  • ITIL 4 best practices application
  • ServiceNow incident and SLA configuration

Nice-to-have

  • Contract management and governance experience
  • Enterprise AI tools and Copilot experience
  • Experience with UK or European customers
  • Regulatory-driven service scrutiny knowledge
  • Global delivery model time zone experience

Key Requirements

  • Bachelor's Degree holder
  • Senior-level experience in IT Service Management
  • Practical working knowledge of ITIL and ITIL 4

Work Rights

Not specified

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