Freshworks is seeking a Senior Customer Success Manager in Atlanta, Georgia, to manage and grow significant accounts, ensuring customer retention and driving product adoption. The ideal candidate should have extensive experience in customer-facing technical roles, particularly in managing Mid-Market and Enterprise-level accounts, while possessing the ability to engage with various customer stakeholders effectively
Job Summary
The role involves managing and growing large accounts by consulting on Customer Support/Experience and Employee Experience solutions.
Senior Customer Success Managers are responsible for retention, minimizing churn risk, and driving product adoption while collaborating with Sales on expansion.
The position offers a competitive base salary range of $98,400-$141,450 USD along with equity, flexible PTO, and comprehensive insurance benefits.
Matching Summary
Match Score: 85
Freshworks is seeking a Senior Customer Success Manager in Atlanta, Georgia, to manage and grow significant accounts, ensuring customer retention and driving product adoption. The ideal candidate should have extensive experience in customer-facing technical roles, particularly in managing Mid-Market and Enterprise-level accounts, while possessing the ability to engage with various customer stakeholders effectively.