Triage Specialist, Customer Triage

Globalrelay

London, United Kingdom
Not specified; not specified; competitive compensa...
On-site
Strong written and verbal communication skills
Basic understanding of networks and email systems
Experience with salesforce and jira applications
Global Relay provides industry-leading cloud archiving and compliance solutions for highly regulated firms worldwide

Job Summary

  • Global Relay provides industry-leading cloud archiving and compliance solutions for highly regulated firms worldwide.
  • The role involves triaging support tickets, verifying client identities, and managing user administration requests using Salesforce and Jira.
  • Candidates must have the right to work in the UK as visa sponsorship is not available for this position.

Matching Summary

Global Relay provides industry-leading cloud archiving and compliance solutions for highly regulated firms worldwide.

Salary

Not specified; Not specified; Competitive compensation and benefits mentioned

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Basic understanding of networks and email systems
  • Experience with Salesforce and Jira applications
  • Ability to work within legal policies and procedures
  • Attentive to detail in a fast-paced environment

Nice-to-have

  • 1 or 2 years of customer facing service experience
  • Prior experience with Microsoft Office Outlook and Excel
  • Interest in beginning a career in the tech industry
  • Ability to conduct online presence investigations
  • Collaborative team player from diverse backgrounds

Key Requirements

  • Post-secondary education or equivalent experience
  • Right to work in the United Kingdom
  • Not specified years of experience but preferred 1-2 years

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter