Enterprise Customer Success Manager - Memfault - Remote Hybrid

Memfault

Boston, MA, US
Competitive pyy + equity pyckages; full benefits i...
On-site
7+ years customer success experience
Enterprise account management
Hardware or iot technical aptitude
Memfault is the first observability platform purpose-built for hardware and IoT devices, empowering teams to monitor and debug at scale

Job Summary

  • Memfault is the first observability platform purpose-built for hardware and IoT devices, empowering teams to monitor and debug at scale.
  • The Enterprise Customer Success Manager will serve as the primary advocate for strategic customers, driving adoption, retention, and expansion.
  • The role requires working out of Boston, New York, or San Francisco offices at least twice a week in a hybrid capacity.

Matching Summary

Memfault is the first observability platform purpose-built for hardware and IoT devices, empowering teams to monitor and debug at scale.

Salary

Competitive pay and equity packages; Full benefits including health, vision, dental, 401k; Unlimited PTO

Skills & Requirements

Must-have

  • 7+ years customer success experience
  • Enterprise account management
  • Hardware or IoT technical aptitude
  • SaaS product experience
  • Cross-functional collaboration skills

Nice-to-have

  • Experience with embedded engineering teams
  • Familiarity with observability platforms
  • Knowledge of release management processes
  • Experience with Gainsight or ChurnZero
  • Proactive problem-solving mindset

Key Requirements

  • 7+ years in customer success or account management
  • 4+ years managing enterprise accounts
  • Familiarity with hardware, IoT, or embedded systems
  • Ability to work hybrid from Boston, NY, or SF

Work Rights

Not specified

Tailored Resume

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