Base: $22.00 ph; bonus: up to $1,000 monthly perfo...
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Two-way audio communication skills
Alarm verification and video monitoring
Rapid decision-making in critical events
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Interface Security Systems is seeking a Level 3 iSOC Coordinator to manage real-time interactions during critical security events. The role requires strong communication and decision-making skills to handle alarm verification and incident management in a fast-paced environment, with a focus on customer service and safety.
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Job Summary
This role involves managing real-time interactions and interventions during critical security events using advanced two-way audio systems.
Employees receive full benefits on day one, including three weeks of paid vacation and ten days of paid sick time.
The position offers uncapped employee referral bonuses and potential monthly performance bonuses up to $1,000 based on specific metrics.
Matching Summary
Match Score: 75
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Interface Security Systems is seeking a Level 3 iSOC Coordinator to manage real-time interactions during critical security events. The role requires strong communication and decision-making skills to handle alarm verification and incident management in a fast-paced environment, with a focus on customer service and safety.
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Salary
Base: $22.00 per hour; Bonus: Up to $1,000 monthly performance bonus and up to $250 monthly attendance bonus; Benefits: Full benefits day 1, 3 weeks PTO, 10 days sick leave
Skills & Requirements
Must-have
Two-way audio communication skills
Alarm verification and video monitoring
Rapid decision-making in critical events
Live incident intervention and de-escalation
Nice-to-have
Calm demeanor under high pressure
Customer-focused energetic culture
Strong active listening abilities
Key Requirements
High school diploma or GED equivalent
Two years of customer service or dispatch experience preferred
Pass pre-employment drug screening and background check