Customer Support - Product Information Specialist

Unknown Manufacturing

Baltimore, MD, US
Base: $19 - $22 ph; bonus/equity: not specified; b...
Fully remote
Technical expertise in product usage
Customer complaint resolution
On-call phone support
DAP is looking for a Product Information Specialist to provide technical expertise to customers and internal staff

Job Summary

  • DAP is looking for a Product Information Specialist to provide technical expertise to customers and internal staff.
  • The role includes responding to inquiries about product usage and advising on corrections for misuse.
  • Employees enjoy a comprehensive benefits package including medical, dental, and vision insurance.

Matching Summary

DAP is looking for a Product Information Specialist to provide technical expertise to customers and internal staff.

Salary

Base: $19 - $22 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Insurance

Skills & Requirements

Must-have

  • Technical expertise in product usage
  • Customer complaint resolution
  • On-call phone support

Nice-to-have

  • Strong interpersonal skills
  • Ability to multitask in fast-paced environment
  • Detail-oriented service

Key Requirements

  • High School Diploma or bachelor's degree
  • 0-3 years' experience in customer service
  • Knowledge of SAP system preferred

Work Rights

Not specified

Tailored Resume

Cover Letter