Support Services Associate (contractor)

Amplify Education

Remote, US
Base: $20ph new associates; $22ph returning associ...
Fully remote
High school diploma or equivalent
1+ years google suite experience
1+ years customer service experience
Amplify Education is seeking remote Support Services Associates to provide customer support for their educational products, engaging with K-12 educators and resolving issues. The role requires strong communication skills, comfort with technology, and an ability to handle a high volume of inquiries while maintaining quality service

Job Summary

  • Amplify is seeking remote Support Services Associates to provide professional support to K-12 educators across its suite of educational products.
  • The role involves diagnosing issues, managing a high volume of cases, and maintaining accurate records in Salesforce while working 40 hours per week.
  • This seasonal contract runs from June 15 through September 25, 2026, offering competitive hourly pay and the opportunity to impact student learning nationwide.

Matching Summary

Match Score: 85

Amplify Education is seeking remote Support Services Associates to provide customer support for their educational products, engaging with K-12 educators and resolving issues. The role requires strong communication skills, comfort with technology, and an ability to handle a high volume of inquiries while maintaining quality service.

Salary

Base: $20/hr new associates; $22/hr returning associates; Bonus/Equity: Not specified; Benefits: MacBook, headset, mouse provided

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • 1+ years Google Suite experience
  • 1+ years Customer Service experience
  • Comfortable with technology troubleshooting
  • Reliable high-speed internet required

Nice-to-have

  • Experience with Salesforce CRM tools
  • Background in IT help desk support
  • Proficiency using Apple MacBook products
  • Degree in Education or Computer Science
  • Analytical thinking and problem-solving skills

Key Requirements

  • High school diploma or equivalent
  • 1+ years Google Suite experience
  • 1+ years Customer Service experience
  • Legal authorization to work in the U.S.
  • Full-time availability June 29 - September 25, 2026

Work Rights

Must have legal authorization to work and reside in the U.S.

Tailored Resume

Cover Letter