Associate Systems Engineer / Assistant Manager - Change / Incident Management (SRM) (Ref 26261)

JOBLINE RESOURCES PTE. LTD.

Singapore
It infrastructure monitoring
Major incident management leadership
Root cause analysis execution
The role requires leading command and control efforts during major incidents while coordinating diverse technical teams

Job Summary

  • The role requires leading command and control efforts during major incidents while coordinating diverse technical teams.
  • Candidates must facilitate incident resolution, manage stakeholder communications, and drive continuous service improvement through root cause analysis.
  • The position involves applying structured methodologies to review change requests and ensure compliance with IT governance frameworks.

Matching Summary

Match Score: 85

The role requires leading command and control efforts during major incidents while coordinating diverse technical teams.

Skills & Requirements

Must-have

  • IT infrastructure monitoring
  • Major incident management leadership
  • Root cause analysis execution
  • ITIL process compliance
  • Stakeholder communication under pressure

Nice-to-have

  • Dashboard reporting capabilities
  • ServiceNow or JIRA proficiency
  • Automation identification skills
  • Post-mortem presentation experience

Key Requirements

  • Bachelor's degree in IT or related field
  • Minimum 5 years of incident management experience
  • ITIL Foundation certification required
  • 3+ years in major incident management or SRE

Work Rights

Not specified

Tailored Resume

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