Base: $100,000 to $150,000 ote; bonus/equity: sign...
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5+ years customer success experience
Strategic account planning skills
Contract renewal and upsell management
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Common Room is seeking a Customer Success Manager to enhance customer relationships and drive positive business outcomes for its clients. This fully remote position requires a customer-focused individual with significant experience in customer success, particularly within SaaS or technology sectors.
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Job Summary
The role involves acting as a trusted partner and consultant to key clients like Figma, Confluent, and Notion to maximize value from the Common Room platform.
Employees will drive contract renewals, identify upsell opportunities, and represent the voice of the customer to product and development teams.
The company offers competitive compensation including significant equity ownership, unlimited PTO, and full health insurance premiums paid by the employer.
Matching Summary
Match Score: 75
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Common Room is seeking a Customer Success Manager to enhance customer relationships and drive positive business outcomes for its clients. This fully remote position requires a customer-focused individual with significant experience in customer success, particularly within SaaS or technology sectors.
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Salary
Base: $100,000 to $150,000 OTE; Bonus/Equity: Significant equity ownership included; Benefits: Competitive base, full health premium coverage, unlimited PTO
Skills & Requirements
Must-have
5+ years customer success experience
Strategic account planning skills
Contract renewal and upsell management
Stakeholder collaboration across teams
Risk identification and mitigation
Nice-to-have
SaaS industry background preferred
Experience with Salesforce CRM
Building processes from ground up
Technical and non-technical communication
Fast-paced startup environment fit
Key Requirements
5+ years in customer success or strategic consulting