Customer Advocacy Program Manager

Higher Logic

Remote, United States
Competitive compensation; comprehensive health ben...
Remote
Direct experience in b2b saas environment
Manage customer advisory board programs
Lead online community operations
Higher Logic is seeking a Customer Advocacy Program Manager to enhance customer engagement and satisfaction through innovative programs. The ideal candidate will have experience in customer marketing or community management in a B2B SaaS environment

Job Summary

  • The role is responsible for executing and scaling customer engagement programs that drive retention, product adoption, and customer satisfaction.
  • Higher Logic serves more than 3,000 customers representing over 350,000 online communities with greater than 200 million users worldwide.
  • Employees receive competitive compensation, comprehensive health benefits, a 401(k) plan with employer match, and significant advancement opportunities.

Matching Summary

Match Score: 85

Higher Logic is seeking a Customer Advocacy Program Manager to enhance customer engagement and satisfaction through innovative programs. The ideal candidate will have experience in customer marketing or community management in a B2B SaaS environment.

Salary

Competitive compensation; Comprehensive health benefits package; 401(k) plan with employer match

Skills & Requirements

Must-have

  • Direct experience in B2B SaaS environment
  • Manage Customer Advisory Board programs
  • Lead online community operations
  • Organize virtual and in-person user events
  • Analyze data to drive strategic improvements

Nice-to-have

  • Ability to work independently in ambiguity
  • Experience integrating AI into programs
  • Strong cross-functional collaboration skills
  • Passion for diversity and empathy
  • Innovative approach to program effectiveness

Key Requirements

  • Direct experience in customer marketing or advocacy
  • Experience leading customer-facing programs
  • Strong program management skills required

Work Rights

Not specified

Tailored Resume

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