Senior Global Service Desk

Owens & Minor

Fully remote
First contact support via phone and chat
Troubleshoot pc hardware and software issues
Document incidents in servicenow tool
The company is a Fortune 500 organization providing integrated technologies and services across the full continuum of healthcare care

Job Summary

  • The company is a Fortune 500 organization providing integrated technologies and services across the full continuum of healthcare care.
  • This role serves as a point of escalation for Service Desk Associates and requires willingness to work all shifts in a 24x7 support organization.
  • Candidates will utilize remote tools and diagnostic utilities to resolve end-user issues while maintaining accurate documentation in ServiceNow.

Matching Summary

The company is a Fortune 500 organization providing integrated technologies and services across the full continuum of healthcare care.

Skills & Requirements

Must-have

  • First contact support via phone and chat
  • Troubleshoot PC hardware and software issues
  • Document incidents in ServiceNow tool
  • Work in 24x7 shift environment
  • Prioritize incidents to meet SLAs

Nice-to-have

  • Exceptional customer service orientation
  • Ability to absorb information quickly
  • Team-oriented collaborative environment
  • Highly self-motivated and directed
  • Present ideas in user-friendly language

Key Requirements

  • Minimum 2 years relevant work experience or specialized training
  • High school diploma required; Associate's or Bachelor's degree preferred
  • Comptia A+, Comptia Network +, and ITIL certifications are a plus
  • Excellent communication skills in English
  • Experience with HCM (e.g., Workday) or ERP products desired

Work Rights

Not specified

Tailored Resume

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