Customer Banking Specialist Relief Brisbane Inner North Area
Markham Bank
Brisbane, Queensland, Australia
Exceptional customer service delivery
Financial product knowledge
In-depth customer conversations
You will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
You will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will complete Financial Health Checks to assess customers’ financial needs and identify any changes.
You will educate and demonstrate of our in-branch technology and digital banking options to customers.
Matching Summary
You will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
In-depth customer conversations
Digital banking technology demonstration
Problem-solving and solution provision
Risk-adverse culture championing
Nice-to-have
Building customer relationships
Career growth interest
Adaptability to busy environments
Key Requirements
Experience in financial services, retail or hospitality
Excellent communication skills
Ability to articulate financial terms clearly
Ability to ask questions and find solutions
Ability to act with integrity
Ability to place the customer at the centre
Ability to work in a busy, commercially driven retail environment