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NTT Communications is seeking an Applications Managed Services Engineer (L2) to optimize and support clients' packaged application technologies. The role involves incident management, change management, and teamwork to ensure smooth operations while fostering a diverse and inclusive work environment.
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Job Summary
Your primary mission is to ensure that clients' packaged application technologies, such as ErP and Middleware, are always in top shape.
You will play a crucial role in proactively monitoring, investigating, and resolving application-based incidents while adhering to service level agreements.
NTT DATA is a global leader serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and accelerating client success.
Matching Summary
Match Score: 75
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NTT Communications is seeking an Applications Managed Services Engineer (L2) to optimize and support clients' packaged application technologies. The role involves incident management, change management, and teamwork to ensure smooth operations while fostering a diverse and inclusive work environment.
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Skills & Requirements
Must-have
Hands-on experience with ErP and Middleware
Moderate managed services experience
Proficiency with ServiceNow ticketing tools
Ability to handle multiple tasks simultaneously
Execute change management duties effectively
Nice-to-have
Effective cross-cultural communication skills
Active listening for positive client experience
Capacity to maintain positive outlook under pressure
Experience coaching Service desk and L1 teams
Ability to lead initial client escalations
Key Requirements
Bachelor's degree in information technology or computing