Manage various initiatives to enhance customer experience
Manulife Financial Inc is seeking a Senior Claims Specialist to enhance customer experience through effective claims adjudication and complaint resolution. The ideal candidate should possess relevant claims experience, strong problem-solving skills, and proficiency in both English and Chinese
Job Summary
The role focuses on empowering the specialist to solve critical problems for the future of the business while prioritizing the customer.
Responsibilities include adjudicating claims, resolving complaints, and supporting training for customer-facing associates.
Manulife offers a flexible environment that recognizes well-being and inclusion as core values for its global team.
Matching Summary
Match Score: 85
Manulife Financial Inc is seeking a Senior Claims Specialist to enhance customer experience through effective claims adjudication and complaint resolution. The ideal candidate should possess relevant claims experience, strong problem-solving skills, and proficiency in both English and Chinese.
Skills & Requirements
Must-have
Adjudicate major and minor claims
Handle complaint and appeal cases
Manage various initiatives to enhance customer experience