Bachelor's degree in business administration or computer science
Proven experience in customer success management
Strong understanding of it hardware and cloud technologies
FUJIFILM Business Innovation Corp. is seeking a Customer Success Manager in Singapore to drive engagement and satisfaction for Managed Services and Business Process Operations. The role involves client relationship management, strategic account planning, and advocating for customer needs
Job Summary
The role involves qualifying, pursuing, and closing large-scale new services businesses while driving successful renewals.
You will act as the primary point of contact for customer inquiries and escalations to ensure satisfaction with Managed Services.
Success requires developing strategic account plans that align company solutions with client business objectives and challenges.
Matching Summary
Match Score: 85
FUJIFILM Business Innovation Corp. is seeking a Customer Success Manager in Singapore to drive engagement and satisfaction for Managed Services and Business Process Operations. The role involves client relationship management, strategic account planning, and advocating for customer needs.
Skills & Requirements
Must-have
Bachelor's degree in Business Administration or Computer Science
Proven experience in customer success management
Strong understanding of IT hardware and cloud technologies
Experience in contract negotiation and closure
Ability to drive Managed Services adoption
Nice-to-have
Strategic thinker with proactive problem-solving approach
Strong probing skills to understand customer pain points
Experience collaborating across sales and corporate teams