Sr Technical Support Consultant

Alterastg

**
Diagnose and resolve complex software problems
Document issues and customer requests
Troubleshoot and repair production databases
** Alterastg is seeking a Senior Technical Support Consultant to resolve complex software issues, particularly in revenue cycle solutions and patient accounting. The ideal candidate should have significant experience in US accounting and claims management, possess strong analytical skills, and be able to work in a fast-paced, demanding environment. **

Job Summary

  • Diagnose and resolve complex software problems in system configuration, product functionality, and bugs/enhancements, while documenting issues and meeting SLAs.
  • Troubleshoot and repair production databases using a sound understanding of relational database concepts and develop training content for customers and support team members.
  • Possess strong analytical, research, and time-management skills with excellent verbal and written communication abilities for global client interaction.

Matching Summary

Match Score: 75

** Alterastg is seeking a Senior Technical Support Consultant to resolve complex software issues, particularly in revenue cycle solutions and patient accounting. The ideal candidate should have significant experience in US accounting and claims management, possess strong analytical skills, and be able to work in a fast-paced, demanding environment. **

Skills & Requirements

Must-have

  • Diagnose and resolve complex software problems
  • Document issues and customer requests
  • Troubleshoot and repair production databases
  • Write and execute SQL code
  • Working Revenue Cycle Solution
  • Working Patient Accounting
  • Working claims

Nice-to-have

  • Strong desire and determination to resolve issues
  • Solid analytical and research skills
  • Great attention to detail
  • Excellent verbal and written skills
  • Self-driven and fast learner
  • Strong customer support skills

Key Requirements

  • Minimum of 5 years relevant working experience
  • US accounting/Claims Management experience
  • Accounts receivable, Account Payable, Fixed Assets, General accounting experience
  • Handling Banking compliance and claims experience
  • Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials

Work Rights

Not specified

Tailored Resume

Cover Letter