As an Eligibility Officer, you will play a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as you determine whether to accept or reject a claim
Job Summary
As an Eligibility Officer, you will play a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as you determine whether to accept or reject a claim.
This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with the respect to the claim outcome.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
As an Eligibility Officer, you will play a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as you determine whether to accept or reject a claim.
Skills & Requirements
Must-have
investigating and gathering information
managing claim determinations
customer service focus
Return to Work Act
problem solve and make informed decisions
Nice-to-have
foster a learning culture
celebrates diversity and inclusion
work life balance
support and counselling services
Key Requirements
Tertiary studies in business, law or allied health is advantageous
Previous experience in worker’s compensation or insurance