Claims Officer

Suncorp-Metway Ltd

Brisbane, QLD, AU
$83,400 pyckage (inclusive of 12% super); performa...
On-site
Manage inbound and outbound calls
Resolve customer and intermediary issues
Proactive customer focused case management
Making yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claims

Job Summary

  • Making yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claims.
  • When you join Suncorp, you’re not just taking on a job — you’re building a career with a company that values your growth, well-being, and success.
  • For over 100 years, Suncorp has helped people protect what matters most.

Matching Summary

Making yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claims.

Salary

$83,400 package (inclusive of 12% super); Performance Based Bonus; Staff discounts on Suncorp Insurance Brands plus 400+ retailers

Skills & Requirements

Must-have

  • Manage inbound and outbound calls
  • Resolve customer and intermediary issues
  • Proactive customer focused case management
  • Identify fraudulent claims and recoveries
  • Gather and interpret claim information

Nice-to-have

  • Demonstrate compassion and empathy
  • Excellent listening and communication skills
  • High-volume call environment experience

Key Requirements

  • Proven record of excellent customer service
  • Understanding of Commercial Insurance business
  • Knowledge of Insurance and financial industry principles

Work Rights

Not specified

Tailored Resume

Cover Letter