Husqvarna Forest and Garden is seeking a Supervisor for their Customer Solutions team, responsible for managing daily operations and coaching customer service representatives. The ideal candidate should have a strong customer service background and supervisory experience, along with knowledge of ERP systems and a focus on enhancing the customer experience
Job Summary
The Customer Service Supervisor is responsible for overseeing the daily operation of the business and coaching Customer Service Reps to provide high-quality experiences.
The role involves monitoring staffing levels to meet Service Level Agreements, handling personnel issues, and conducting performance appraisals.
Husqvarna offers competitive compensation including medical, dental, vision insurance, a 401(k) with matching, and paid parental leave.
Matching Summary
Match Score: 85
Husqvarna Forest and Garden is seeking a Supervisor for their Customer Solutions team, responsible for managing daily operations and coaching customer service representatives. The ideal candidate should have a strong customer service background and supervisory experience, along with knowledge of ERP systems and a focus on enhancing the customer experience.
Salary
Competitive compensation; Benefits: medical, dental, vision, 401(k) matching; Not specified
Skills & Requirements
Must-have
3-5 years customer service experience
Previous lead or supervisory experience
Strong knowledge of ERP systems
Strong knowledge of CRM workflow management
Ability to monitor staffing and SLA
Nice-to-have
Bachelor's Degree in Business preferred
Knowledge of HCP business processes
Experience with annual pricing contracts
Strong communication skills for cross-department liaison
Key Requirements
Bachelor's Degree in Business (preferred)
3-5 years customer service experience in call center