Base: 78k - 82k; bonus/equity: not specified; bene...
Guest service team management
Vip guest handling
Opera and golden system proficiency
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture
Job Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
The Guest Experience Manager leads the team to deliver personalized service, manages VIP arrivals, and ensures smooth guest operations while fostering a service culture.
The position offers a salary range of 78K - 82K with market-leading benefits including medical, dental, vision, 401(k), complimentary accommodations, and paid time off.
Matching Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
Salary
Base: 78K - 82K; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), Complimentary Accommodation, Employee Meals, Paid Holidays and Vacation
Skills & Requirements
Must-have
Guest service team management
VIP guest handling
Opera and Golden system proficiency
Guest complaint resolution
Guest preference management
Flexible scheduling including weekends
Nice-to-have
Strong organizational skills
Excellent communication skills
Positive energy and commitment
Team coaching and development
Local knowledge for guest recommendations
Collaborative cross-department work
Key Requirements
Minimum 2 years luxury hotel guest service experience