Customer Service Supervisor

kaiserkraft.pt

Mexico City, Mexico
On-site
Order portfolio management
Purchase order follow-up
Internal team support
Kaiserkraft.pt is seeking a Customer Service Supervisor in Mexico City who will manage order processing, support customer service analysts, and ensure customer complaints are addressed. The ideal candidate should possess a background in business administration or related fields, proficiency in SAP and intermediate Excel skills, along with strong leadership and communication abilities

Job Summary

  • Review and maintain the order portfolio, ensuring timely follow-up and closure of purchase orders.
  • Provide support to the customer service analyst team and internal departments.
  • Register and resolve customer complaints, following up on unresolved issues.

Matching Summary

Match Score: 85

Kaiserkraft.pt is seeking a Customer Service Supervisor in Mexico City who will manage order processing, support customer service analysts, and ensure customer complaints are addressed. The ideal candidate should possess a background in business administration or related fields, proficiency in SAP and intermediate Excel skills, along with strong leadership and communication abilities.

Skills & Requirements

Must-have

  • Order portfolio management
  • Purchase order follow-up
  • Internal team support
  • Customer complaint resolution
  • SAP proficiency
  • Excel proficiency

Nice-to-have

  • Effective communication
  • Teamwork
  • Attention to detail
  • Leadership skills
  • Organizational skills

Key Requirements

  • Business Administration degree
  • Industrial Engineering degree
  • Commercial Relations degree
  • Technical or Professional Career

Work Rights

Not specified

Tailored Resume

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