Customer Service Advisor

Scania CV AB

Southampton, GB
From £26,500; benefits: in-house training, 25 days...
On-site
Professional and friendly manner
Handle customer queries
Coordinate routine servicing
Scania CV AB is seeking a Customer Service Advisor for their Southampton location, offering a salary starting at £26,500 along with an attractive benefits package. The role focuses on customer interaction, administrative tasks, and coordination of services, ideally suited for someone passionate about delivering excellent customer service

Job Summary

  • As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date.
  • We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
  • At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

Matching Summary

Match Score: 85

Scania CV AB is seeking a Customer Service Advisor for their Southampton location, offering a salary starting at £26,500 along with an attractive benefits package. The role focuses on customer interaction, administrative tasks, and coordination of services, ideally suited for someone passionate about delivering excellent customer service.

Salary

From £26,500; Benefits: In-house training, 25 days holiday + public holidays, competitive employer pension, discounts, 4x basic salary life insurance, annual Company Success Payment

Skills & Requirements

Must-have

  • professional and friendly manner
  • handle customer queries
  • coordinate routine servicing
  • raise invoices for work
  • provide timely updates

Nice-to-have

  • passion for first-class service
  • organised approach to work
  • strong and supportive culture
  • diversity and inclusion

Key Requirements

  • Meet and greet all customers
  • Manage day to day administrative tasks
  • Use initiative and work as an individual
  • Plan, schedule, and coordinate work
  • Create and process job cards
  • Check account detail, available credit and authorisation

Work Rights

Not specified

Tailored Resume

Cover Letter