Chacarilla Atc Es

Concentrix

Lima, Peru
Customer service support
Resolve routine problems
Maintain basic knowledge
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • maintain basic knowledge
  • track and document information
  • respond to customer inquiries

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • work as a team member
  • maintain pleasant tone

Key Requirements

  • High school diploma
  • three to six months experience
  • strong computer navigation skills
  • ability to communicate effectively
  • skilled in multi-tasking
  • ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter