Service Manager

Thomson Reuters

Hybrid
E-invoicing solutions delivery
Client and stakeholder liaison
Service quality and operational efficiency
As an experienced Service Manager, you will ensure the seamless delivery of e‑invoicing solutions, acting as the primary point of contact and bridging clients, internal teams, and stakeholders to drive successful outcomes

Job Summary

  • As an experienced Service Manager, you will ensure the seamless delivery of e‑invoicing solutions, acting as the primary point of contact and bridging clients, internal teams, and stakeholders to drive successful outcomes.
  • You’ll work closely with strategic clients across their entire lifecycle - managing initial implementation, ensuring value from their e-document solution, and supporting global expansion.
  • We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Matching Summary

As an experienced Service Manager, you will ensure the seamless delivery of e‑invoicing solutions, acting as the primary point of contact and bridging clients, internal teams, and stakeholders to drive successful outcomes.

Skills & Requirements

Must-have

  • e-invoicing solutions delivery
  • client and stakeholder liaison
  • service quality and operational efficiency
  • global e-document transformation
  • end-to-end project ownership
  • risk mitigation and decision making

Nice-to-have

  • strategic oversight and hands-on coordination
  • continuous improvement initiatives
  • building trust-based relationships
  • AI-enabled future readiness

Key Requirements

  • Significant customer-facing project leadership experience
  • Global customer management experience
  • Bachelor's degree strongly preferred
  • e-invoicing or ERP implementation experience highly desirable
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter