Client Support Analyst I

MRI Software

Competitive salary pyckage
Hybrid (2 days wfh)
Excellent customer service skills
Handle high-volume inquiries
Troubleshooting skills
MRI Software is seeking a Client Support Analyst I to provide front-line support for their screening software, predominantly handling customer inquiries and troubleshooting issues. The ideal candidate should have a strong background in customer service, preferably in the screening or background check industry, and possess excellent communication and technical skills

Job Summary

  • Support Analyst I provides front-line support to customers using our screening software, handling inbound calls and tickets, assisting users with account access, navigation, application status questions, system troubleshooting, and basic product functionality.
  • As a Support Analyst on the MRI Software Client Support team, you will analyze complex software issues, engage with our worldwide client base, and deliver an incredible customer experience every day.
  • Benefits include career growth opportunities, competitive salary package, hybrid working arrangement, HMO coverage with free dependent, free 24/7 access to office gyms, and 20 annual leaves.

Matching Summary

Match Score: 85

MRI Software is seeking a Client Support Analyst I to provide front-line support for their screening software, predominantly handling customer inquiries and troubleshooting issues. The ideal candidate should have a strong background in customer service, preferably in the screening or background check industry, and possess excellent communication and technical skills.

Salary

Competitive Salary Package

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Handle high-volume inquiries
  • Troubleshooting skills
  • Professional communication skills
  • Customer focus and passion for support

Nice-to-have

  • Creative and curious troubleshooter
  • Acts with integrity, honesty, tolerance, and inclusion
  • Action-oriented and responsive
  • Keeps commitments with enthusiasm
  • Strives to amaze

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • Experience in screening, verifications, or background check industry
  • Strong organization and time management skills
  • Aptitude for technology

Work Rights

Not specified

Tailored Resume

Cover Letter