Not specified; not specified; competitive compensa...
Manage dispensing and dosing engineers
Analyze customer feedback and service metrics
Monitor stock levels for first time fix
The Technical Customer Service Lead plays a pivotal role in ensuring Diversey delivers outstanding service to internal and external customers across the Food & Beverage sector
Job Summary
The Technical Customer Service Lead plays a pivotal role in ensuring Diversey delivers outstanding service to internal and external customers across the Food & Beverage sector.
This position is responsible for managing regional engineering managers, optimizing service delivery through KPIs, and coordinating all rollouts to ensure excellence.
Candidates will collaborate with cross-functional teams to streamline processes, resolve service challenges, and create comprehensive reporting suites for global strategic accounts.
Matching Summary
The Technical Customer Service Lead plays a pivotal role in ensuring Diversey delivers outstanding service to internal and external customers across the Food & Beverage sector.
Salary
Not specified; Not specified; Competitive compensation and comprehensive benefits offered
Skills & Requirements
Must-have
Manage Dispensing and Dosing Engineers
Analyze customer feedback and service metrics
Monitor stock levels for first time fix
Manage contractor relationships and invoicing
Create reporting suite for strategic accounts
Nice-to-have
Strong analytical and problem-solving skills
Excellent communication and presentation abilities
Demonstrated ability to lead initiatives
Emotional intelligence and adaptability
Continuous improvement culture mindset
Key Requirements
Minimum of 3 years experience in technical customer service
Experience in service quality or process improvement roles