The University of Phoenix seeks a Student Support Specialist to provide academic advisement and coaching to students in a fully remote environment
Job Summary
The University of Phoenix seeks a Student Support Specialist to provide academic advisement and coaching to students in a fully remote environment.
Candidates must be available during assigned shifts to handle high volumes of student calls and complete systematic work items using the university's coaching model.
The role offers competitive benefits including medical plans, 401(k) matching, and tuition vouchers for employees and their families.
Matching Summary
The University of Phoenix seeks a Student Support Specialist to provide academic advisement and coaching to students in a fully remote environment.
Salary
Base: $17.36 - $37.26 hourly ($36,100 - $77,500 annualized); Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), tuition vouchers, paid time off
Skills & Requirements
Must-have
Bachelor's degree completed prior to applying
Reside in AZ, NM, NV, MT, UT, or TX
Handle 20-30 inbound/outbound calls daily
Complete 20-25 system work items per shift
Use CRM and Microsoft applications proficiency
Nice-to-have
Experience with higher education industry trends
Strong analytical decision-making skills
Ability to de-escalate complex student issues
Knowledge of business, education, or nursing fields
Self-motivated virtual team collaboration
Key Requirements
Must have fully completed bachelor's degree before applying
Must reside in approved states: AZ, NM, NV, MT, UT, TX
Start date required July 13, 2026
Mandatory attendance during first 5 weeks training period