Customer Experience Associate (french - German - Spanish - Italian)

IG Group

Kraków, Poland
Minimum compensation: starting from 8 000 pln; bon...
3d onsite
Digital-first support
Customer service excellence
High productivity and quality targets
Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customers

Job Summary

  • Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customers.
  • Achieve high productivity and quality targets, with 80%+ CSAT scores consistently, while collaborating with local and global team members.
  • IG Group offers tailored development programs, mentoring, clear career progression, hybrid working, and comprehensive benefits including private medical cover and life insurance.

Matching Summary

Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customers.

Salary

Minimum compensation: starting from 8 000 PLN; Bonus/Equity: Not specified; Benefits: Private medical cover, Life insurance, Multikafeteria system, Annual financial bonus

Skills & Requirements

Must-have

  • digital-first support
  • customer service excellence
  • high productivity and quality targets
  • English fluency
  • multilingual fluency (French, German, Spanish, Italian)

Nice-to-have

  • passion for customer service
  • empathy and emotional intelligence
  • interest in financial markets
  • collaborative approach
  • continuous improvement mindset

Key Requirements

  • Fluency in English (written and verbal)
  • Fluency in either French, Spanish, Italian or German (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter