10+ years customer-facing implementation experience
Deep telecommunications industry expertise
Crm technology industry background
This role requires a seasoned architect with deep telecommunications industry expertise to lead complex ServiceNow CRM implementations
Job Summary
This role requires a seasoned architect with deep telecommunications industry expertise to lead complex ServiceNow CRM implementations.
The ideal candidate will translate telco-specific business challenges like customer churn and order fallout into effective solution designs.
You will serve as a trusted advisor connecting operational priorities to platform capabilities while mentoring field resources on delivery best practices.
Matching Summary
This role requires a seasoned architect with deep telecommunications industry expertise to lead complex ServiceNow CRM implementations.
Skills & Requirements
Must-have
10+ years customer-facing implementation experience
Deep telecommunications industry expertise
CRM technology industry background
OSS/BSS architecture familiarity
Telco business model understanding
Nice-to-have
ServiceNow CSA and CSM certification
Prior ServiceNow platform experience
Strong executive presentation skills
Passion for customer success outcomes
Ability to travel up to 25%
Key Requirements
10+ years in customer-facing implementation roles
10+ years in CRM technology industry
Significant experience within telecommunications companies
Comfort learning new technology platforms quickly
Willingness to certify upon hire if not already certified