Senior Executive, Customer Service

FWDDeploy

Kuala Lumpur, Malaysia
Customer enquiries handling
Multi-channel communication
Complaints and feedback management
The Senior Executive Customer Service role is responsible to handle all customers’ enquiries and service requests across different communication channels including phone, email, web chat, social media, and walk-in service counter

Job Summary

  • The Senior Executive Customer Service role is responsible to handle all customers’ enquiries and service requests across different communication channels including phone, email, web chat, social media, and walk-in service counter.
  • The role promotes the positive image of the company by delivering competent, efficient, and remarkable service experience while supporting escalation and complaint handling.
  • FWD TIM is dedicated to driving operational excellence, fostering innovation, and ensuring regulatory compliance across all business functions.

Matching Summary

The Senior Executive Customer Service role is responsible to handle all customers’ enquiries and service requests across different communication channels including phone, email, web chat, social media, and walk-in service counter.

Skills & Requirements

Must-have

  • customer enquiries handling
  • multi-channel communication
  • complaints and feedback management
  • operational monitoring support
  • training and guidance provision
  • proficiency in MS Office

Nice-to-have

  • resourceful problem-solving skills
  • positive and driven work attitude
  • tech-savvy
  • excellent verbal and written communication

Key Requirements

  • Diploma or Degree holder
  • At least 4 years customer service experience
  • Experience in life or general insurance industry
  • Relevant insurance certifications (M5, M9, HI, PGI, BCP) preferred
  • Experience providing guidance or training

Work Rights

Not specified

Tailored Resume

Cover Letter