Service Management Lead

techcompaniesportugal.fyi

Perimeter security services
Itil v4 practices
Servicenow tooling
This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms

Job Summary

  • This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.
  • The Service Manager will oversee the end-to-end performance of perimeter security services, drive continuous improvement, and collaborate across teams to deliver high-quality outcomes.
  • This is a hands-on role requiring strong leadership, technical expertise, and stakeholder engagement.

Matching Summary

This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.

Skills & Requirements

Must-have

  • perimeter security services
  • ITIL v4 practices
  • ServiceNow tooling
  • network infrastructure
  • technical security operations
  • budget development and management

Nice-to-have

  • executive-level storytelling
  • stakeholder alignment
  • innovative solutions
  • cross-functional teams
  • matrix organizations

Key Requirements

  • Minimum 5 years experience
  • Bachelor’s Degree preferred
  • Agile release management
  • ITIL v4 practices
  • ServiceNow tooling experience
  • Data analysis and modeling

Work Rights

Not specified

Tailored Resume

Cover Letter