Base: based on c + idate experience + location; bo...
Fully remote
10 years management experience in technology
Bachelor's degree or equivalent work experience
Proficient in crm and knowledge-capture tools
The Technical Support Manager role at Autodesk Construction Cloud involves leading a team to assist customers in adopting advanced design software, ensuring effective resolution of technical issues and enhancing customer satisfaction. The position requires strong management experience in technology and customer support, with a focus on collaboration and proactive communication across teams
Job Summary
The role involves managing a diverse team responsible for resolving customer issues related to installation and licensing of industry-leading 3D design software.
The position requires leading proactive support activities such as developing webinars, hosting Q&A sessions, and publishing technical articles on the Autodesk Knowledge Network.
Autodesk offers a competitive compensation package including base salaries, annual cash bonuses, stock grants, and a comprehensive benefits package.
Matching Summary
Match Score: 85
The Technical Support Manager role at Autodesk Construction Cloud involves leading a team to assist customers in adopting advanced design software, ensuring effective resolution of technical issues and enhancing customer satisfaction. The position requires strong management experience in technology and customer support, with a focus on collaboration and proactive communication across teams.
Salary
Base: Based on candidate experience and location; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive benefits package provided
Skills & Requirements
Must-have
10 years management experience in technology
Bachelor's degree or equivalent work experience
Proficient in CRM and knowledge-capture tools
Nice-to-have
Experience managing remote teams
Familiarity with AI tools
Additional language skills beyond English
Key Requirements
Ten years of management experience
Bachelor's degree preferred in Mechanical/Civil Engineering
Strong written and verbal English communication skills