Base: $13.30 - $24.70 ph; bonus/equity: not specif...
On-site
Provide information and process inquiries
Troubleshoot technical issues
Handle inbound calls, chat, emails
Aristocrat Interactive is seeking a full-time Customer Service Agent to support players in the gaming industry by providing exceptional service and troubleshooting technical issues. The position requires strong communication skills and some experience in a call center environment, with a focus on maintaining high service standards
Job Summary
Provide information and process inquiries about accounts, products, and services.
Handle inbound calls, real-time chat, emails, and make outgoing calls.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
Matching Summary
Match Score: 75
Aristocrat Interactive is seeking a full-time Customer Service Agent to support players in the gaming industry by providing exceptional service and troubleshooting technical issues. The position requires strong communication skills and some experience in a call center environment, with a focus on maintaining high service standards.
Salary
Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision insurance, PTO, 401(k) with match
Skills & Requirements
Must-have
Provide information and process inquiries
Troubleshoot technical issues
Handle inbound calls, chat, emails
Communicate marketing offers to VIPs
Uphold customer confidentiality
Maintain SLAs for inquiries
Nice-to-have
Thrive in fast-paced environment
Work independently with initiative
Organized with excellent time-management
Key Requirements
0-2 years inbound/support call center experience preferred
At least 21 years old
High School diploma or equivalent
Hybrid schedule with reliable internet
Able to travel to office 50% of shifts
Camera-ready while working
Advanced computer and Windows Office knowledge
Type at least 90 wpm
Troubleshooting computers, smartphones, and tablets experience
Strong verbal, interpersonal, and written communication skills
Diligent with strong grammatical and typing/data entry skills