Entry level experience in product or customer technical support
Excellent interpersonal, verbal, and written communication skills
Experience in a multi-channel environment including phone chat and email
Hootsuite is seeking an Enterprise Customer Support Advocate to provide exceptional support for their top-tier Enterprise customers, focusing on onboarding and issue resolution. This role requires excellent communication skills and the ability to work in a fast-paced, hybrid environment based in Bucharest, Romania
Job Summary
This role involves providing subject matter expertise and prompt support to Hootsuite's highest-valued Enterprise customer accounts across all channels.
You will help identify trends and patterns related to support escalation workflows while assisting with the onboarding process for large enterprise customers.
The position requires a customer-first mindset to resolve issues efficiently and identify opportunities for cross-selling to maximize client value.
Matching Summary
Match Score: 85
Hootsuite is seeking an Enterprise Customer Support Advocate to provide exceptional support for their top-tier Enterprise customers, focusing on onboarding and issue resolution. This role requires excellent communication skills and the ability to work in a fast-paced, hybrid environment based in Bucharest, Romania.
Skills & Requirements
Must-have
Entry level experience in product or customer technical support
Excellent interpersonal, verbal, and written communication skills
Experience in a multi-channel environment including phone chat and email
Ability to troubleshoot issues and differentiate between product and non-product problems
Strong work ethic with exceptional follow-through on multiple requests
Nice-to-have
Knowledge of ticketing platforms like ZenDesk and Jira
Deep understanding of Hootsuite's features and functionality
Passion for social environments such as Facebook Instagram Twitter LinkedIn TikTok
Resilience and tolerance for change and ambiguity
Problem-solving skills using an organized and logical approach