Tech Support Engineering Manager

KION

Not specified; not specified; competitive compensa...
Fully remote
Lead technical support engineers
Manage sla compliance and response times
Oversee erp systems like sap or jira
This role leads a team of engineers to support material handling systems customers both remotely and on field service needs

Job Summary

  • This role leads a team of engineers to support material handling systems customers both remotely and on field service needs.
  • The manager is responsible for maintaining service level agreements, ensuring timely responses, and providing guidance on maintenance strategies.
  • Candidates must coordinate with cross-functional teams including engineering and field service while managing external contractors and stakeholders.

Matching Summary

This role leads a team of engineers to support material handling systems customers both remotely and on field service needs.

Salary

Not specified; Not specified; Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Lead technical support engineers
  • Manage SLA compliance and response times
  • Oversee ERP systems like SAP or Jira
  • Coordinate cross-functional engineering teams
  • Ensure safety and compliance standards

Nice-to-have

  • Customer centric mindset
  • Conflict resolution abilities
  • Mentorship and training skills
  • Strategic planning for equipment reliability
  • Strong communication with sales teams

Key Requirements

  • Experience leading technical support teams
  • Knowledge of ERP and documentation systems
  • Ability to manage workload and utilization goals
  • Visa management compliance experience

Work Rights

Not specified

Tailored Resume

Cover Letter