Director Of Service Delivery

Hansen Gress

Juneau, AK, United States
$110,000-$130,000 a year; not specified; health in...
On-site
Lead service delivery teams
Ensure high-quality service
Monitor service performance and slas
This role is responsible for ensuring consistent, high-quality service delivery across our Help Desk, Project Delivery, and Centralized Services teams

Job Summary

  • This role is responsible for ensuring consistent, high-quality service delivery across our Help Desk, Project Delivery, and Centralized Services teams.
  • The Director of Service Delivery will work closely with the COO and leadership team to translate company direction into clear operational execution.
  • Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities.

Matching Summary

This role is responsible for ensuring consistent, high-quality service delivery across our Help Desk, Project Delivery, and Centralized Services teams.

Salary

$110,000-$130,000 a year; Not specified; Health insurance, Retirement plans, Mobile device plans reimbursement

Skills & Requirements

Must-have

  • Lead service delivery teams
  • Ensure high-quality service
  • Monitor service performance and SLAs
  • Drive operational discipline
  • Cross-functional collaboration
  • Resolve service issues and risks

Nice-to-have

  • Relationship-first culture
  • Execution-focused approach
  • Allergic to bureaucracy
  • Adaptability and collaboration

Key Requirements

  • 5+ years leading MSP service organizations
  • Proven track record of improving SLAs
  • Ability to pass background check
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter