Customer Advisor Special Services Fr & It (m/w/d) 80 - 100%

Zurich Insurance Company Ltd

Zürich, Switzerland
Hybrid (up to 40% remote)
Customer interaction (phone and written)
Handling cancellations and terminations
International customer inquiries
Zurich Insurance Company Ltd is seeking a Customer Advisor for Special Services to handle international customer inquiries in Zürich, Switzerland. The ideal candidate should possess strong communication skills in German, French, and Italian, with a background in customer service and a focus on client relationship building

Job Summary

  • As a Special Service Advisor, you will handle inquiries from international customers, partners, and existing clients via phone and written correspondence.
  • Your role involves processing cancellations and terminations with high quality and providing competent information for customer inquiries.
  • Zurich is a strong brand with over 1.4 million customers in Switzerland and offers flexible working models and interesting further training opportunities.

Matching Summary

Match Score: 85

Zurich Insurance Company Ltd is seeking a Customer Advisor for Special Services to handle international customer inquiries in Zürich, Switzerland. The ideal candidate should possess strong communication skills in German, French, and Italian, with a background in customer service and a focus on client relationship building.

Skills & Requirements

Must-have

  • Customer interaction (phone and written)
  • Handling cancellations and terminations
  • International customer inquiries
  • IT applications and processes

Nice-to-have

  • Customer relationship building
  • Proactive customer care
  • Technology-driven transformation

Key Requirements

  • Completed commercial apprenticeship
  • Fluent German, French, and Italian (written and spoken)
  • Excellent communication skills
  • Customer orientation

Work Rights

Not specified

Tailored Resume

Cover Letter