Senior Frontline Support Specialist

SEEK

Kuala Lumpur, Malaysia
On-site
Windows 10/11 and macos support
Azure active directory and microsoft 365
Network device troubleshooting
Provide timely on-site technical support for hardware, software, and network issues, troubleshooting, resolving, and escalating complex problems

Job Summary

  • Provide timely on-site technical support for hardware, software, and network issues, troubleshooting, resolving, and escalating complex problems.
  • Maintain accurate hardware/software inventory, assist with procurement, ordering, receiving, and asset tagging.
  • Deliver exceptional customer service and manage, prioritize, and escalate ITSM tickets to meet or exceed SLA.

Matching Summary

Provide timely on-site technical support for hardware, software, and network issues, troubleshooting, resolving, and escalating complex problems.

Skills & Requirements

Must-have

  • Windows 10/11 and macOS support
  • Azure Active Directory and Microsoft 365
  • Network device troubleshooting
  • ITSM ticket management
  • Hardware and software inventory

Nice-to-have

  • Customer-focused approach
  • Collaborative team environment
  • Continuous improvement mindset

Key Requirements

  • Experience with PowerShell, SCCM, and Jamf
  • ITIL Foundation certification preferred
  • Eligible right to work in Malaysia

Work Rights

Eligible right to work

Tailored Resume

Cover Letter