The Service Delivery Manager is both Apex’s operational champion in the client environment and the client’s operational champion within the Apex environment
Job Summary
The Service Delivery Manager is both Apex’s operational champion in the client environment and the client’s operational champion within the Apex environment.
The role is to ensure that all interactions with the client are handled in a timeous manner and with a quality of response that continually exceeds the client’s expectations.
Apex Group will work to supercharge your unique skills and experience, offering the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
Matching Summary
The Service Delivery Manager is both Apex’s operational champion in the client environment and the client’s operational champion within the Apex environment.
Skills & Requirements
Must-have
Client request management
First line support
System user support
Issue investigation and resolution
Process analysis and implementation
Client SLA maintenance
Nice-to-have
Positive disrupter
Cross-training and knowledge sharing
Strong operational relationships
Automation opportunities
Key Requirements
Minimum 4 years work experience
Applicable LISP and CIS legislative knowledge
Oracle Flexcube and TCube experience advantageous
Business or systems analyst experience advantageous