Manager, Complaints And Issues (claim Ctms)

Centene

Multiple Locations
Base: $75,300.00 - $135,400.00 py; bonus/equity: n...
Hybrid
Customer complaints and issues documentation
Regulatory and contractual legal requirements
Quality and regulatory standards adherence
Ensures complaints and issues team document customer complaints and issues based on regulatory and other contractual legal requirements

Job Summary

  • Ensures complaints and issues team document customer complaints and issues based on regulatory and other contractual legal requirements.
  • Manages the team responsible for customer complaints and issues resolution teams by planning, directing, and evaluating team performance, and collaborating with other departments to ensure customer satisfaction.
  • Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work.

Matching Summary

Ensures complaints and issues team document customer complaints and issues based on regulatory and other contractual legal requirements.

Salary

Base: $75,300.00 - $135,400.00 per year; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer complaints and issues documentation
  • Regulatory and contractual legal requirements
  • Quality and regulatory standards adherence
  • Customer satisfaction collaboration
  • Trend analysis and solution influence
  • Policy, procedure, and regulation knowledge

Nice-to-have

  • Workplace flexibility
  • Cross-functional impact improvement
  • Team development and training

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years of related experience
  • 2+ years supervisory experience preferred
  • Authorized to work in the U.S. without sponsorship

Work Rights

Authorized to work in the U.S. without sponsorship

Tailored Resume

Cover Letter