This role ensures customer communications, triage, and service resolution are managed with urgency, care, and professionalism while leading major incident processes
Job Summary
This role ensures customer communications, triage, and service resolution are managed with urgency, care, and professionalism while leading major incident processes.
The incumbent will take full ownership of major incidents from initiation through resolution, establishing bridge calls and driving root cause identification with actionable corrective plans.
Kyndryl offers a flexible, supportive environment prioritizing well-being, belonging, and continuous growth through access to cutting-edge learning opportunities and personalized development goals.
Matching Summary
This role ensures customer communications, triage, and service resolution are managed with urgency, care, and professionalism while leading major incident processes.