Not specified (assumed to be fully onsite based on the location and nature of the job).
Inbound call handling experience
Strong verbal and written communication skills
Ability to work flexible shifts including weekends
Concentrix is seeking a full-time Telecommunications Customer Support Advisor in Kingston, Jamaica. The role involves providing customer service support through inbound calls, focusing on resolving routine issues related to the client's products or services
Job Summary
This position interfaces with customers via inbound calls to provide service support and resolve routine problems regarding client products or services.
The company offers a diverse global organization with clear paths for career development, competitive salary, and monthly performance incentives.
Candidates must demonstrate patience, attention to detail, and the ability to troubleshoot while maintaining a pleasant and professional tone.
Matching Summary
Match Score: 85
Concentrix is seeking a full-time Telecommunications Customer Support Advisor in Kingston, Jamaica. The role involves providing customer service support through inbound calls, focusing on resolving routine issues related to the client's products or services.
Salary
Competitive salary; Monthly performance incentives available; Inclusive perks and benefits
Skills & Requirements
Must-have
Inbound call handling experience
Strong verbal and written communication skills
Ability to work flexible shifts including weekends
Nice-to-have
Passion for compassionate customer interactions
Experience in a fast-paced high production environment
Team collaboration and independent work capability
Key Requirements
At least 3 CXC subjects including English Language and Mathematics