Fraud Operations Team Lead

Stripe

Mexico City, Mexico
On-site
Fraud operations experience
Financial crime operations
Lead operations teams
You will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework

Job Summary

  • You will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework.
  • Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements.
  • Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture.

Matching Summary

You will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework.

Skills & Requirements

Must-have

  • Fraud Operations experience
  • Financial Crime Operations
  • Lead operations teams
  • Data-driven operational decisions
  • Risk Operations subject matter expertise
  • Cross-functional collaboration
  • English and Spanish fluency

Nice-to-have

  • Deep risk review knowledge
  • Fraud detection tools familiarity
  • Cross-departmental initiative leadership
  • Inclusive high-performing team culture

Key Requirements

  • 6+ years Fraud Operations experience
  • Proven team leadership experience
  • Mentoring and feedback delivery
  • Data analysis for business metrics
  • Risk Operations subject matter expertise
  • Cross-functional delivery skills
  • Planning, prioritization, time management
  • Excellent communication skills
  • English and Spanish fluency

Work Rights

Not specified

Tailored Resume

Cover Letter