The role focuses on delivering post-sale success and satisfaction for high and mid-value customers across the Asia Pacific region
Job Summary
The role focuses on delivering post-sale success and satisfaction for high and mid-value customers across the Asia Pacific region.
You will act as a trusted advisor to help customers maximize value from Wood Mackenzie products through tailored success programs and quarterly business reviews.
This position requires strong collaboration with internal teams to drive product adoption, retention, and growth while serving as the voice of the customer.
Matching Summary
The role focuses on delivering post-sale success and satisfaction for high and mid-value customers across the Asia Pacific region.
Skills & Requirements
Must-have
3-year Customer Success experience
English and Japanese language proficiency
Asia Pacific regional account management
Nice-to-have
Energy industry knowledge
Health metrics usage experience
Gainsight or Hubspot platform skills
Key Requirements
Minimum 3 years in Customer Success
Fluency in English and Japanese
Experience managing regional accounts in Asia Pacific