The Global Incident Management function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible
Job Summary
The Global Incident Management function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible.
As the EMEA Level 2 Incident Manager, you will participate in the weekend management on call rota and form an integral part of the Regional Incident Management Team helping Operations leads and Regional Managers as required.
We are committed to providing an environment with your development and wellbeing at its centre, offering a competitive salary and a range of flexible benefits.
Matching Summary
The Global Incident Management function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible.
Skills & Requirements
Must-have
Major incident management process
24/7/365 support model
IT major incidents
Complex incident management
Analytical mind
Cope with pressure
Nice-to-have
Leadership skills
Continuous learning culture
Act responsibly
Think commercially
Work collaboratively
Key Requirements
Experience with CSI within an IT based organisation
Devise and deliver operational training
Experience within the financial sector is favourable