It Engineer

BitGo

Sioux Falls, United States
On-site
It systems analysis and resolution
Employee onboarding and offboarding
Laptop provisioning and maintenance
Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements

Job Summary

  • Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements.
  • Manage employee onboarding and offboarding processes, including account provisioning, access control, and secure deactivation of systems and devices.
  • Competitive base salary, bonus and stock options; 100% company paid health insurance for employee, partner and dependents; Up to 4% 401k company match.

Matching Summary

Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements.

Skills & Requirements

Must-have

  • IT systems analysis and resolution
  • Employee onboarding and offboarding
  • Laptop provisioning and maintenance
  • Okta administration and lifecycle management
  • Network troubleshooting (LAN/WAN)
  • Audio/Video systems maintenance

Nice-to-have

  • AI-driven solutions and automation
  • Zero-Trust security principles
  • Physical access control systems
  • Agile framework experience
  • Google Workspace proficiency

Key Requirements

  • 3+ years of experience in IT Support/Operations
  • 2+ Years configuring/supporting Windows/macOS endpoints and MDM
  • Experience leading IT onboarding calls
  • Basic network troubleshooting experience
  • Experience managing IT projects
  • Experience with agile framework (Jira)
  • Experience with ITSM platforms (JSM, Freshworks)
  • Identity Management administration
  • Hardware procurement and asset management
  • Proficient with Google Workspace, Slack, Jira

Work Rights

Not specified

Tailored Resume

Cover Letter