The MSM Manager APAC leads a team of 7 across Singapore and Hong Kong to ensure consistent execution of the service model for Le Club FICOFI members
Job Summary
The MSM Manager APAC leads a team of 7 across Singapore and Hong Kong to ensure consistent execution of the service model for Le Club FICOFI members.
This role is accountable for establishing clear decision-making frameworks, reducing operational exceptions, and driving process excellence within the region.
The position serves as the primary interface with Sales, Operations, Finance, Marketing, and IT to coordinate cross-functional initiatives and tooling evolution.
Matching Summary
Match Score: 85
The MSM Manager APAC leads a team of 7 across Singapore and Hong Kong to ensure consistent execution of the service model for Le Club FICOFI members.
Skills & Requirements
Must-have
Lead team of 7 direct reports
Establish service governance frameworks
Manage cross-functional stakeholder alignment
Drive ERP and tooling adoption
Ensure member satisfaction standards
Nice-to-have
Strong analytical problem-solving capability
Experience with operational efficiency
Ability to build strong team culture
Comfortable with change management
Strategic decision-making skills
Key Requirements
Leadership experience managing teams
Fluency in English and Chinese
Willingness to travel between Singapore and Hong Kong